Q1: How to Register Amazon Video Downloader?

Please hit the Key icon or the Menu icon then Register. A login window will pop up automatically, then please copy and paste the registration email and license code.

When you successfully purchase, an email containing your registered email and license will be automatically sent to your purchase email shortly. If you cannot find the email, please check your spam or promotions email folder, as it may have been incorrectly filtered.

If you have searched all folders but still cannot find the email, please send an email to support@samemovie.com to contact us, and we will manually send your registration code to you as soon as possible.

Q2: How can I fix an "Invalid Code" error?

If you receive an "Invalid Code" message, please try the following:

• Please make sure that the installed program matches the product and version you purchased. If you are using the wrong version or platform, the registration code may not work.
• Please check that the registration code exactly matches the code in your purchase confirmation email. Make sure there are no extra spaces or incorrect characters.
• One registration code can only be used on one device at a time. If the code has already been activated on another device, please log out of or deactivate the previous device before trying to activate it on your current device.
• If the issue persists, please contact our customer support team via support@samemovie.com for further assistance.

Q3: What Kind of Video Does SameMovie Support Downloading?

You can download Amazon videos with SameMovie. If it's a movie for rental/purchase, you need to complete the corresponding payment first before you can download it.

Q4: What's the Format of the Downloaded Video?

SameMovie Amazon Video Downloader enables you to download MP4/MKV format videos from Amazon. You can select the desired video format in the Settings window beforehand.

Q5: What Should I Do If I Ordered the Program Twice?

Please send an email to support@samemovie.com with the order IDs or receipts. Once we check, we'll refund you as soon as possible.

Q6: What Video Quality Can I Download with SameMovie?

You can download Amazon videos up to 1080p with SameMovie. In the Settings window, you can select your preferred video resolution based on the available quality and your needs.

Q7: What's the Difference Between External, Internal or Hardcode Subtitles?

SameMovie provides three types of subtitle encoding methods for you to play downloaded videos on various media players or devices: External Subtitles, Internal Subtitles and Hardcode Subtitles.

External Subtitles are separate from the video file and will be saved as separate files in vtt or src format. During playback, you need to import subtitles manually.

Internal Subtitles typically refers to subtitles that are embedded within the video file itself. These subtitles are displayed automatically when the video is played. And you can keep multiple languages.

Hardcode Subtitles refer to subtitles that are permanently embedded into the video frames. Unlike external or internal subtitles, hardcode subtitles cannot be turned off or adjusted.

Q8: How to Speed Up the Download Process?

SameMovie supports hardware acceleration using Intel, NVIDIA, or AMD graphics cards to improve program performance and speed up downloads. To take full advantage of the hardware acceleration feature, please make sure that your computer has the latest graphics card driver installed. If your graphics cards are not the latest version, see how to check and update them below:

Method 1: Simply right-click on the Windows Start menu and select Device Manager. Within Device Manager locate the "Display Adapters" category and expand it to show the graphics card. Right-click on the graphics card and select "Update Driver" from the drop-down menu.

Method 2: Install the latest graphics card driver from the manufacturer's website. Please choose the exact driver for your computer: Intel / NVIDIA / AMD. Once the installation is complete, restart your computer to apply the changes and activate the updated driver.

Q9: Solutions to other error codes or what if the problem persists?

If you encounter error codes not listed above or if the issue persists despite following the provided solutions, please share the following information with our support team at support@samemovie.com for further analysis:

• Your computer OS and the region of your account.
• A detailed description of the issue, including what happened, what troubleshooting steps you have already tried, and the results.
• Screenshots or a video showing the issue, if available.
• The URL of the video you were trying to download or process.
• Log files, which you can find by clicking the Menu icon in the upper right corner > Open Log File.



• Login cache files. Please send the relevant files located in the same folder as the log files. As these files may be large, we recommend compressing them into a ZIP file and sharing them through a file transfer service. You can use Buzzheavier to upload and share the ZIP file with us.